Children's Centre Privacy Notice

Bournemouth Children’s Centres sit within the Early Help Service at BCP Council. They provide support for parents and carers and their under-fives to enable them to meet their full potential in life. 

Bournemouth’s Children’s Centres are run on behalf of BCP Council as follows:

  • Boscombe – BCP Council
  • Kinson and West Howe – BCP Council
  • Pokesdown and Southbourne – YMCA Bournemouth
  • Queen’s Park – YMCA Bournemouth
  • Stokewood and Winton – BCP Council
  • Townsend – YMCA Bournemouth

The centres work in partnership with Bournemouth Early Years Service, childminders, Children’s Information Service, churches, day nurseries, Family Support Hub, food banks, health visitors, Multi-Agency Support Hub, midwifery, pre-schools, Social Care, speech and language service, SEND support services and a range of specialised providers to deliver services.

This document explains how your information will be held about you and processed by Bournemouth Children’s Centres. You can also find out about the General Data Protection Regulations and Data Protection Act 2018 and your rights on the Council’s web page link.

This document contains information about:

  • Who we are
  • Why we collect your personal information
  • The legal basis for using your information
  • Who we may share your information with
  • How you can access the information we hold about you
  • How long we keep information about you
  • Further information and Data Protection Officer

Who we are

BCP Council is the Data Controller for the personal information you provide. Personal information can be anything that identifies and relates to a living person. As the Data Controller, BCP Council will use your information for monitoring and evaluation purposes and to inform you about centre activities.

YMCA Bournemouth and BCP Council work together as Data Processors.

Why we collect your personal information

We will collect enough personal information in order to provide you with services for the following purposes.

  • Bournemouth Children’s Centres offer the targeted service of family support providing a wide range of support and advice tailored to each family depending on their individual needs, on a one-to-one basis.

  • Targeted early years work which takes the form of Come Talk with Me and Ready Steady Go, aimed at supporting children and families with initial speech and language delay and Physical, Social and Emotional development of children under five.
  • Midwifery and health visitors work in conjunction with Bournemouth’s Children’s Centre to support families with early healthy development.
  • Parenting support programmes are offered throughout the year along with Information, Advice and Guidance.
  • A range of services and activities to support families and their under-fives so that all children can be happy, healthy and achieve great things in life.

We are not permitted to collect information we do not need or will not use. This document covers information you have provided direct to the Council and information which has been shared with us by other organisations.

If we don’t need your personal information we will either keep your details anonymous, if we already have it for another service or we won’t ask you for it. If we use your personal information for research or analysis, we will always keep your details anonymous or use a fake name.

We don’t sell your personal information to anyone else.

The legal basis for using your information 

According to the General Data Protection Regulations (GDPR) and the Data Protection Act 2018, we must have a reason to collect and use your information.

This will be:-

To deliver services and support you

To enable us to manage the services we provide

To train and manage our workers who deliver those services

To investigate any worries or complaints you may have about our goods or services

To check the quality of our goods and services

To help with research and planning of new services.

There are a number of legal reasons why we need to collect and use your personal information. For this service:

(ii) Legal obligation: it is required by law for The Children Act 2004, The Childcare Act 2006, The Children and Families Act, Sure Start Children’s Centre Statutory Guidance, The Education Act 1996.

The administration of Children’s Centres; it is our statutory duty under the Sure Start Children’s Centre Statutory Guidance for Local Authorities, commissioners of Local Health Services and Job Centre Plus (April 2013) to collect information to demonstrate to the Local Authority and Department of Education how we are making a difference to the outcomes for children under 5 in our community (GDPR Article 6(1)(c))

The processing of this information is lawful as it is necessary to protect the vital interests of a living person (GDPR Article 6(1)(d) and Article 9(2)(c))

The processing of this information is lawful as it is necessary the provision of our health and social care services (GDPR Article 6(1)(d) and Article 9(2)(h))

(iii) Vital interests: the processing is necessary to protect someone’s life.

(iv) Public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

(v) Consent: you, or your legal representative, have given explicit consent.

Our service also needs to use sensitive personal data also called “special category data” which requires more protection to keep it safe. This is often information you would not want to be widely known and is very personal to you. It includes:-

  • Gender
  • Religious or spiritual or philosophical beliefs
  • Ethnicity
  • Physical and mental health

We will take extra care of this data. The legal reason for us to collect and use this personal information is:

(a)  you, or your representative, have given explicit consent

(b)  it is necessary to perform our statutory duties or it is required by law (state the law) or it is necessary for employment purposes

(c)   it is necessary to protect someone in an emergency

(d)  it is necessary to deliver health or social care services or it is necessary to protect public health

(e)  it is necessary for archiving, research, or statistical purposes

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example Social Care for safeguarding purposes and the police.

We may also share your personal information with these organisations: Bournemouth Early Years Service, childminders, Children’s Information Service, churches, day nurseries, Family Support Hub, food banks, health visitors, Multi-Agency Support Hub, midwifery, pre-schools, Social Care, speech and language service, SEN support services and a range of specialised providers to deliver services.

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law. 

We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.

Accessing the information we hold about you

You have the right to request, in writing, details of the information that is held about you and also the right to access a copy of the information. This may be by the Council providing copies of documents or by inviting you to view the records at one of its offices, if appropriate. Please see our webpage for further information about how to make a subject access request.

BCP Council will not charge a fee to access your information. Sometimes there may be information that we are not allowed to show you, such as

  • legal information or advice
  • crime prevention and detection records
  • information that we believe may be harmful to you and your well-being
  • details about or provided by other people – this is called third party information (e.g. information from the Police or Department for Work & Pensions)

You may also ask us to

  • stop processing your information if this causes or might cause damage or distress
  • stop processing your information for direct marketing
  • make decisions about you using your information by automated means (e.g. using computers to decide on an entitlement)
  • amend any of your data which you feel is inaccurate. You can also ask for information to be blocked, erased or destroyed.
  • transfer your information electronically to another service provider.
  • consider a claim for compensation for any damages caused by a breach of the Data Protection regulations.

If you give consent for us to use your information, you may withdraw this at any time. Please speak to The Administrator at the Children’s Centre you visit:

However, this may affect our ability to continue to provide you with a service.

How long we keep information about you

We will retain this information for five years once your child reaches statutory school age for monitoring and evaluation purposes.

Further information

If you have a concern about how we are using your information, we would ask you to contact your local Children’s Centre in the first instance.

Data Protection Officer

If you are not satisfied with a response to your concerns from the Service, our Data Protection Officer Vivian Bateman, can review any issues regarding Information Rights legislation if necessary. The Data Protection Officer can be contacted at the address below:

Data Protection Officer

Bournemouth & Poole Information Governance Team

BCP Council

Town Hall


BH2 6DY 

Information Commissioner

For further information about Information Rights legislation, please contact the Information Commissioner’s Office at or by telephone 0303 123 1113 

Centre Information

Further Information 

Contact Us